Questions about treatment, your account, or anything else — our patient support team is available 7 days a week.
For clinical questions, our doctors respond within 2 hours (Complete Care and Premium plans) or 24 hours (Starter). For account and billing queries, our support team usually responds within a few hours.
● Live now
7am – 10pm AEST
7 days a week
Mon – Fri
8am – 6pm AEST
Premium: Same day
Complete: 2 hours
Starter: 24 hours
For medical emergencies, call 000 immediately — do not wait for an online response.
We'll get back to you as soon as possible. All messages are private and confidential.
🔒 Your message is encrypted and completely confidential
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